Frequently Asked Questions
Answers to the questions we get most.
Frequently asked questions
How quickly will my order arrive?
Orders placed before 2pm are dispatched the same working day. Local courier deliveries usually arrive the same evening; everywhere else takes 2–4 working days.
How is my order packaged?
In plain, smell-proof packaging with no branding, logos or product names on the outside.
Do I need an account?
No. Checkout asks only for the details we need to deliver your order.
What payment methods do you take?
The methods shown at checkout — bank transfer, the major cards, PayPal, Apple Pay, Google Pay, Cash App and selected cryptocurrencies. The exact list is set by the store.
Is everything lab-tested?
Yes. Every batch is tested before it goes on sale, and the certificate is available on request.
Can I change or cancel an order?
If it has not been dispatched, yes — message us as soon as you can and we will sort it out.
Do you deliver to my state?
We deliver where it is legal for us to do so. The shipping page lists the current zones.
What if something arrives damaged?
Tell us within 48 hours with a photo and we will replace it or refund you in full.